Effective Date: 15th December 2025

Lowes Property Maintenance (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

Personal Information

Name

Email address

Telephone number

Property address

Information provided via contact forms, quotations, or service enquiries

Technical Information

IP address

Browser and device information

Pages visited and usage data

2. How We Use Your Information

We use your information to:

Provide quotations and property maintenance services

Communicate regarding bookings, services, or enquiries

Manage our business operations

Improve our website and services

Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal data.

We may share your information with:

Trusted contractors or subcontractors carrying out work on your behalf, only where necessary and in compliance with UK GDPR

Service providers supporting our business (IT, hosting, communications)

Authorities where required by law

Parties where necessary to protect our legal rights or safety

4. Cookies

Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data. While we strive to safeguard information, no online transmission is completely secure.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Your Rights (UK GDPR)

You have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing

Request data portability

You may also complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

8. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract – to provide services or quotations

Legitimate interests – to operate and improve our business

Legal obligation – where required by law

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Lowes Property Maintenance
Email: info@lowespropertymaintenance.co.uk
Phone: 07402 152752